Jimmy Vales - Systems Engineer | Endpoint Management Specialist

About

Results-driven Systems Engineer with 3 years of experience specializing in endpoint management within higher education environments. Proven ability to design, implement, and optimize robust IT infrastructure solutions, enhancing system reliability, security, and user experience. Adept at leveraging tools like Microsoft SCCM and Intune to streamline deployments, patch management, and policy enforcement for a diverse user base. Committed to continuous improvement and supporting academic and administrative operations through efficient technology solutions.

Work Experience

Systems Engineer

State University

Jun 2021 - Jun 2024

Managed and maintained critical IT infrastructure for a large academic institution, focusing on endpoint systems, software deployment, and user support.

Administered and optimized Microsoft Endpoint Configuration Manager (SCCM) for over 15,000 Windows and macOS endpoints, ensuring consistent patch management and software distribution.
Implemented and managed Microsoft Intune policies for mobile device management (MDM) and mobile application management (MAM) across 5,000+ faculty and student devices, enhancing data security and compliance.
Developed and deployed automated software packages and operating system images, reducing manual installation time by 40% and improving deployment efficiency.
Provided Tier 3 technical support for complex hardware and software issues, resolving an average of 50 tickets per week and maintaining a 95% user satisfaction rate.
Configured and maintained Group Policies (GPOs) in Active Directory to enforce security settings and standardize configurations across the university network.
Collaborated with cybersecurity teams to implement endpoint security solutions, including antivirus, anti-malware, and encryption, resulting in a 15% reduction in security incidents.
Authored and updated technical documentation for system configurations, troubleshooting guides, and standard operating procedures, improving team knowledge sharing and efficiency.

Education

Computer Science

University of Technology

3.8/4.0

Sep 2017 - May 2021

Courses

Operating Systems
Network Security
Database Management
Cloud Computing Fundamentals
System Administration

Certificates

Microsoft Certified: Azure Administrator Associate

Microsoft

Mar 2023

CompTIA A+

CompTIA

Jul 2021

Languages

English (Native)

Skills

Endpoint Management

Microsoft SCCM (MECM)
Microsoft Intune
Group Policy (GPO)
OS Deployment (OSD)
Software Distribution
Patch Management
Application Packaging

Operating Systems

Windows Server (2016, 2019, 2022)
Windows 10/11
macOS
Linux (Ubuntu, CentOS)

Networking

TCP/IP
DNS
DHCP
VPN
Firewalls
Active Directory

Scripting & Automation

PowerShell
Bash
Python (basic)

Virtualization

VMware ESXi
Hyper-V

Cloud Platforms

Microsoft Azure
Microsoft 365

Troubleshooting & Support

Root Cause Analysis
Service Desk Support
ITIL Principles